In August, I finally broke down and called customer service because my Keurig was leaking water all over my counter with every cup it brewed. This was particularly noticeable when I had a house full of people for Fun Fest and the poor thing was making like 8 cups a morning.
|My Keurig and coffee mug... perfect harmony.|
I waited and waited before I called because I was afraid a) they'd tell me tough luck, b) they'd tell me to buy a new one or c) they'd make me send my brewer in, thereby leaving me Keurig-less for an excruciating amount of time (ya know, like more than 24 hours).
When I called, the woman I spoke to was very helpful. We guessed it was leaking from the water reservoir, so she agreed to send me a new one at no charge.
Sweet! I thought.
I got the new reservoir in a few days and happily switched out the "defective" one.
I didn't notice any puddles on my counter (always a good thing), but one morning I decided to lift up the brewer "just to check."
Ahh, ignorance is bliss... puddle city underneath. So I sighed, grabbed a dish towel to put underneath and went about my day. I hesitated to call AGAIN because I was still afraid of a hassle. In my experience, customer service is dead.
Then this weekend was the last straw. I pushed the largest cup option to brew a nice, piping hot mug of my coveted pumpkin spice coffee... and it only brewed half a cup. I like my coffee strong, but not THAT strong, so I dumped it out and made another one. Wasted a precious K-cup. Tsk tsk.
It did the same thing again this morning (although I didn't risk the pumpkin spice this time), so I called Keurig. I explained what was happening and she promised to send me a new brewer, free of charge. I don't even have to mail my old one in first or at all! There was no yelling, screaming, crying, begging or standing on my head involved. They just need the little K-cup holder as proof and they'll mark my brewer as "defective" in their system.
I probably won't get the new one before we leave for vacation, but that just means I will have a brand-new non-leaking Keurig waiting for me when I get back.
We're driving to Florida and back with two kids, visiting the Mouse and hitting the beach. I'm gonna need that coffee.